Protection of Personal Information (POPIA)
Who We Are
Carley Studios operates the website https://www.carleystudios.co.za.
We are committed to protecting your privacy and ensuring that your personal information is collected and processed in accordance with the Protection of Personal Information Act, 2013 (POPIA).
What Personal Information We Collect
Depending on how you use our website, we may collect personal information including:
- Name
- Email address
- Telephone number
- Information submitted through contact or booking forms
- Purchase and booking information
- IP address
- Browser and device information
- Cookie data
We collect this information only where necessary to:
- Respond to enquiries
- Process bookings or purchases
- Provide customer support
- Improve our website and services
- Comply with legal obligations
We do not sell your personal information to third parties.
Comments
If comments are enabled on our website, we collect the information submitted through the comments form, together with the visitor’s IP address and browser information to assist with spam detection.
Media
If you upload images to the website, avoid including embedded location data (EXIF GPS), as visitors may be able to download and extract this information.
Contact Forms
Information submitted through our contact or booking forms is retained for customer service and booking administration purposes only.
We will not use this information for marketing unless you have specifically opted in to receive marketing communications.
Cookies
Our website uses cookies to improve your browsing experience and website functionality.
Cookies may be used to:
- Remember your preferences
- Maintain login sessions (where applicable)
- Store shopping cart information
- Improve website performance
- Analyse website usage
You may disable cookies through your browser settings; however, some website functionality may be affected.
Embedded Content
Pages on this website may include embedded content such as videos, maps or social media feeds.
Embedded content from third-party websites behaves in the same way as if you visited those websites directly. Those websites may collect information about you, use cookies and monitor your interaction with their content.
Analytics
We use Google Analytics to help us understand how visitors use our website and to improve our services.
Google Analytics may collect anonymous information about website usage through cookies.
You can learn more about Google’s privacy practices here:
https://support.google.com/analytics/answer/6004245
You can opt out of Google Analytics by installing Google’s browser add-on:
https://tools.google.com/dlpage/gaoptout/
Who We Share Your Information With
We only share personal information where necessary to provide our services.
This may include:
- Website hosting providers (Xneelo)
- Payment service providers (PayFast)
- Online booking providers (such as Fresha)
Each provider processes personal information in accordance with its own privacy policy.
How Long We Retain Your Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal and regulatory obligations.
If comments are enabled, comments and their associated metadata may be retained indefinitely.
If user accounts are available on the website, registered users may view, update or request deletion of their personal information, except where we are legally required to retain it.
Your Rights Under POPIA
Subject to applicable law, you have the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where legally permissible.
- Object to the processing of your personal information in certain circumstances.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with the Information Regulator of South Africa.
How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration or destruction.
These measures include secure website hosting, SSL encryption, security monitoring and regularly updated website software and security tools.
Third-Party Services
Our website may make use of third-party providers, including:
- Xneelo – Website Hosting
- PayFast – Online Payments
- Fresha – Online Bookings (where applicable)
- Google Analytics – Website Analytics
Each provider maintains its own privacy policy governing how personal information is processed.
Automated Decision Making
We do not use automated decision-making or profiling when processing personal information collected through this website.
Contact Information
If you have any questions about this Privacy Policy or wish to exercise your rights under POPIA, please contact us:
Telephone: +27 (0)41 367 2860
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations or website functionality. Any updates will be published on this page and become effective immediately upon publication.