Privacy Policy

 

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase a product or book a service through our website, we collect the personal information you provide, such as your name, email address, telephone number, delivery address and any other information required to process your order or booking.

When you browse our website, we may automatically receive certain technical information, including your Internet Protocol (IP) address, browser type and operating system, to help us improve the performance, security and user experience of our website.

If you choose to subscribe to our marketing communications, we may send you emails about our products, services, promotions and updates. You may unsubscribe at any time.

SECTION 2 – CONSENT

How do we obtain your consent?

When you provide personal information to place an order, make a booking, request a quotation, submit an enquiry or complete a contact form, you consent to us collecting and using that information for the specific purpose for which it was provided.

Where we require your personal information for marketing purposes, we will request your consent or provide you with the opportunity to opt out.

How do I withdraw my consent?

You may withdraw your consent at any time by contacting us at 041 367 2860. Please note that withdrawing consent may affect our ability to provide certain products or services.

SECTION 3 – DISCLOSURE OF INFORMATION

We may disclose your personal information where required by law, to comply with legal obligations, or where necessary to protect our legal rights.

SECTION 4 – ONLINE PAYMENTS

Payments made through our website are securely processed by PayFast.

Carley Studios does not store or have access to your full credit or debit card details.

PayFast complies with the Payment Card Industry Data Security Standard (PCI-DSS), helping to ensure that payment information is handled securely.

For more information, please refer to the PayFast Privacy Policy.

SECTION 5 – THIRD-PARTY SERVICES

We use trusted third-party service providers to assist us in operating our website and providing our products and services. These providers will only receive the information necessary to perform their services.

Examples may include:

• Payment processors
• Website hosting providers
• Courier and delivery companies
• Email communication services
• Website analytics providers

Each provider is responsible for protecting your information in accordance with their own privacy policies and applicable South African law where relevant.

When you leave our website or are redirected to a third-party website, you are no longer governed by this Privacy Statement.

SECTION 6 – SECURITY

We take reasonable technical and organisational measures to safeguard your personal information against loss, unauthorised access, misuse, disclosure, alteration or destruction.

While no method of electronic storage or transmission is completely secure, we follow recognised industry best practices to help protect your information.

Cookies

Our website uses cookies to improve functionality and enhance your browsing experience.

Cookies may be used to:

• Remember items in your shopping cart
• Maintain your browsing session
• Improve website performance
• Analyse website traffic

You can control or disable cookies through your browser settings; however, some features of the website may not function correctly.

SECTION 7 – YOUR RIGHTS UNDER POPIA

In accordance with the Protection of Personal Information Act (POPIA), you have the right to:

• Request access to your personal information.
• Request correction or updating of inaccurate information.
• Request deletion of personal information where legally permissible.
• Object to the processing of your personal information where applicable.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been infringed.

SECTION 8 – RETENTION OF INFORMATION

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes and enforce our agreements.

SECTION 9 – CHANGES TO THIS PRIVACY STATEMENT

We reserve the right to update this Privacy Statement from time to time.

Any changes will become effective immediately upon publication on this website. We encourage you to review this page periodically to remain informed of any updates.

QUESTIONS AND CONTACT INFORMATION

If you would like to:

• access your personal information;
• correct or update your information;
• request deletion of your information;
• lodge a complaint; or
• obtain further information about this Privacy Statement,

please contact us:

Carley Studios – 041 367 2860